Thank you for visiting www.redhort.com. We have prepared the information below to ensure that your experience on our website is one you’ll want to repeat again and again. RedHort, the brand, provides this site as a service to its customers. Please review the following basic rules that govern your use of our site. Please note that your use of our site constitutes your agreement to follow and be bound by these terms. If you do not agree to these terms, please do not use this site. Since RedHort may revise this agreement at any time, you should visit this page periodically to review the terms of your use. Should you have any questions concerning any of our policies, please contact us.
Limitation of Liability
Given the unpredictability of technology and the online environment, RedHort does not warrant that the function or operation of this website will be uninterrupted or error-free. As a visitor to and user of this website, you must assume full responsibility for any costs associated with the servicing of equipment used in connection with the use of our website. As a visitor to and a user of this website, you, in effect, agree that your access will be subject to the terms and conditions set forth in this legal notice and that access is undertaken at your own risk. RedHort shall not be liable for damages of any kind related to your use of or inability to access this website.
We endeavor to present the most recent, most accurate, and most reliable information on our website at all times. However, there may be occasions when some of the information featured on RedHort may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologize if erroneous information is reflected in merchandise price, item availability, or in any way affects your individual order. Please be aware that we present our content “as is” and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice. In the event, a RedHort product is listed at an incorrect price due to photographic, error, typographical error or error in pricing information from our suppliers, RedHort shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. RedHort, shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, RedHort shall issue a credit to your credit card account in the amount of the incorrect price.
We assure our customers about the quality of products purchased by you through our website. All our pieces are made to order, so as you place your order, our elves get to the work of making it for you, in your requested size.
This is why, it is difficult for us to process any return or exchange requests. Our sizes are very accurate in terms of the measurements described, please read the measurements and ensure the size that works for you before placing your order. We also provide free of cost customization, if you feel you fit better between two sizes. However, we will exchange/refund it for you if it meets the following conditions:
At RedHort, we go out of our way to create one of pieces for which the RedHort brand is recognized. Please understand that many of our featured items are offered in limited quantities and, because of their limited availability, stock will not and cannot be refreshed. That means once an item is gone, it may be gone for good and not appear on the website again. When an item featured on redhort.com is no longer in stock, we make every attempt to remove that item from the website in a timely manner.
We have made every effort to display as accurately as possible the colors of our products that appear on the website. However, due to monitor discrepancies, we cannot guarantee that your display of a color will be accurate.
Returns and Refunds
We assure our customers about the quality of our products purchased by you through our website. However, if you are not happy with the product, we will exchange/refund it for you if it meets the following conditions:
- An incorrect product has been delivered to you i.e. the product does not match the item in the order confirmation email.
- If the product you receive has a genuine quality/manufacturing defect.
- Please ensure that the product you return is unused, unworn and the original tags are intact. Please contact our care team within 7 days of receiving the product via email at email@example.com or call at +91 9548587233 from Monday to Saturday, between 11:00 AM to 6:00 PM (IST). We will look into the issue and respond to you within 48 working hours.
We will be happy to, following a quality check, offer you a refund. This will be processed within 7 business days. Any refund will be made in the original method of payment. Cancellation Policy We can only accept cancellations within 48 hours of placing the order. We will give you a full refund in the original method of payment. Registration on redhort.com By subscribing, customers agree to be communicated by us via email and SMS to facilitate the services provided by us. We may communicate promotional offers periodically and as and when required. Improvisation of customer service Information that you provide helps us respond to our customer service requests and support needs more efficiently. To improve our Site We look forward to hearing from you with suggestions. Keep them coming as this will help us improve our products and services to process payments
We may use the information provided by customers when placing an order only to provide the service to that order. We do not share this information with outside parties. Staying in touch Email ids provided by customers shall be used to send user information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests.
All prices are in Indian rupees Prices for products are described on our website Prices, products and services may change at the sole discretion of RedHort. Shipping Shipping charges as mentioned in the bill borne by the customers. RedHort takes responsibility for sending customer goods in good condition. Any returns to RedHort are the responsibility of the customer and damage/misplacement of the goods in transit will not be borne by RedHort.
An incorrect product has been delivered to you i.e. the product does not match the item in the order confirmation email
If the product you receive has a genuine quality/manufacturing defect.
Please contact our care team within 7 days of receiving the product via email at firstname.lastname@example.org or call at +91 9548587233 from Monday to Saturday, between 11:00 AM to 6:00 PM (IST). We will look into the issue and respond to you within 48 working hours.
We will be happy to, following a quality check, offer you a refund after we have received the product in its original packing. Please ensure that the product you return is unused, unworn and the original tags are intact. This will be processed within 7 business days. Any refund will be made in the original method of payment. For COD orders, the payment will be issued in store credit.